Your satisfaction is important to us, our delivery & returns policy governs all product purchases made through our online shop.
If you are a consumer, then the products we sell come with consumer guarantees under the Australian Consumer Law. Our delivery and Returns policy does not exclude, limit or replace your legal consumer rights given under the Australian Consumer Law.
Endotherapeutics are committed to ensuring you receive your products in the best condition and as quickly and securely as possible. We have partnered with a number of trusted delivery services in order to achieve this.
REFUNDS & RETURNS
- Items must be in original and unused condition to qualify for a return and refund, unless defective.
- We do not offer refunds for a change of mind, so please make your selection carefully.
- In the rare case of an allergic reaction, we will accept the return of your product. Please provide us with a photo of the reaction and proof of purchase when requesting a return of the product. We request that the product be no more than 10% used and purchased within the last 90 days.
- If you experience any allergic reaction, please stop the use of the product immediately and contact Customer Service by phone on 1300 00 3636 or by email at [email protected] for further assistance.
- If you receive any damaged products or products that have been sent in error, please contact us by email at [email protected].
- Items are to be returned at your own cost unless they are defective or incorrect items
- Delivery costs are non-refundable.
Orders received on a business day before 2:30pm will be shipped same day. Orders placed after 2:30pm or outside normal business hours will be shipped the next working day.
*Delivery of orders to remote areas or during high order volume periods (such as Christmas) may take longer than expected.
Standard shipping has a flat rate of $10.00 AUD and purchases will be delivered on business days (Monday through Friday, excluding public holidays). Products will be sent by DHL, TNT, TOLL and StarTrack securely and safely packaged. We kindly ask that you anticipate 1-9 business days for standard shipping depending on metro/regional postcode.
All standard shipping orders can only be sent to a street address in Australia.
We cannot provide courier deliveries for PO box Addresses unless priority shipping is selected.
Refer to the table below to check the transit time (days) from the provided address.
|TRANSIT TIME (DAYS)|
Our stock is drawn through multiple channels and on occasion we may not be able to facilitate orders of products marked as in-stock. In this instance Customer Service will contact you with an estimated delivery time and the option to continue, cancel or change your order at no cost.
TERMS & CONDITIONS AND PRIVACY
PRODUCT AND SERVICE COMPLAINTS
Customer Service care hours
We are here to help, before and after your purchase. Our customer care hours are –
Monday to Friday from 8:30am – 5:30pm
Saturday – Sunday we are closed.
Tel: 1300 00 ENDO (3636)
International: +61 2 9869 2868
Fax: +61 (2) 9869 7723
Email: [email protected]